Job Title
Buyer Expertise Specialist
Firm / Group
Velotech, Inc.
Job Description
Velotech, Inc. is a domestically owned enterprise that has operated in Portland since 2002. Velotech is the mum or dad firm of BikeTiresDirect, Western Bikeworks, and Trisports.
We’re in search of a Buyer Expertise Specialist to hitch our staff. Do you want bikes, but in addition speaking about them? Need to assist others get the gear they should get on the market? Ship us your resume!
This place is answerable for responding to buyer cellphone calls, emails, and for working immediately with clients in our retailer. Buyer Expertise Specialists present product data, recommendation and order help. Certified Buyer Expertise Specialists additionally evaluation orders and value match requests and help with website content material, together with product opinions, photographs and descriptions.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Reply product questions & help with the order course of.
Analyze buyer questions, troubleshoot, and supply clear solutions in an environment friendly {and professional} method.
Develop belief and loyalty with shoppers and construct worth in our manufacturers.
Navigate a classy order processing system.
Generate efficiency stories and advocate enhancements.
Coordinate with Returns to help clients with returns and exchanges.
Help walk-in clients with product questions and purchases.
Retrieve merchandise from the warehouse to help walk-in clients.
ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a classy order processing system.
Work with Advertising and marketing to help with customer-facing content material, together with website upkeep, product photographs and descriptions.
Improve gross sales by genuinely serving to clients study further/different product choices.
MINIMUM JOB REQUIREMENTS:
Primary pc expertise.
Robust information of biking.
Earlier customer support expertise is a plus, as is gross sales, service and mechanical expertise within the biking business.
KNOWLEDGE, SKILLS, & ABILITIES:
Wonderful communication and organizational expertise.
Strong information of biking merchandise.
Capacity to work in a excessive quantity, fast-paced atmosphere.
Capacity to work independently or with others to handle a number of process with minimal supervision.
BENEFITS:
Beneficiant Worker Reductions.
Versatile Schedules.
Well being Insurance coverage.
Paid Time Off – as much as 15 days your first yr.
Quarterly ‘Get Exterior’ days.
Velotech is an Equal Alternative Employer
Easy methods to Apply
If , please click on on the hyperlink beneath to use (or copy/paste into browser), OR go to Biketiresdirect.com profession web page.
https://www.paycomonline.internet/v4/ats/net.php/jobs/ViewJobDetails?job=115935&clientkey=4C6D7027145254251F7D24DAA9BDF3F7
